<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"><channel><title>Uplio – Blog</title><description>Practical guides on customer support for small teams: processes, triage, kanban workflows and support APIs.</description><link>https://uplio.io/blog/</link><language>en</language><item><title>Help desk solutions: how to choose the right help desk software</title><link>https://uplio.io/blog/help-desk-solutions/</link><guid isPermaLink="true">https://uplio.io/blog/help-desk-solutions/</guid><description>What help desk solutions do, the four main types, and a checklist for finding the best help desk software for your team, from shared inboxes to IT service desks.</description><pubDate>Fri, 06 Nov 2026 00:00:00 GMT</pubDate><category>help desk</category><category>buying guide</category><category>small teams</category></item><item><title>What is Uplio? A simple help desk for small teams</title><link>https://uplio.io/blog/what-is-uplio/</link><guid isPermaLink="true">https://uplio.io/blog/what-is-uplio/</guid><description>Uplio is a simple customer support ticketing tool by Blabigo: a hosted form, a kanban board, email updates and a REST API. Here&apos;s what it does and who it&apos;s for.</description><pubDate>Fri, 06 Nov 2026 00:00:00 GMT</pubDate><category>uplio</category><category>product</category><category>help desk</category></item><item><title>Zendesk alternatives compared: 5 options for small teams in 2026</title><link>https://uplio.io/blog/zendesk-alternative/</link><guid isPermaLink="true">https://uplio.io/blog/zendesk-alternative/</guid><description>The best Zendesk alternatives for small businesses, compared: Uplio, Freshdesk, Help Scout, Intercom and Zendesk itself. Features, trade-offs and who each fits.</description><pubDate>Fri, 06 Nov 2026 00:00:00 GMT</pubDate><category>zendesk alternative</category><category>comparison</category><category>help desk</category></item><item><title>Create support tickets from your app with a REST API</title><link>https://uplio.io/blog/create-support-tickets-with-an-api/</link><guid isPermaLink="true">https://uplio.io/blog/create-support-tickets-with-an-api/</guid><description>Turn bug reports, failed payments and in-app feedback into support tickets automatically. A step-by-step guide with curl and JavaScript examples.</description><pubDate>Wed, 04 Nov 2026 00:00:00 GMT</pubDate><category>api</category><category>developers</category><category>automation</category></item><item><title>Kanban for customer support: why a board beats an inbox</title><link>https://uplio.io/blog/kanban-for-customer-support/</link><guid isPermaLink="true">https://uplio.io/blog/kanban-for-customer-support/</guid><description>Inboxes hide work. A kanban board shows what&apos;s waiting, what&apos;s moving and what&apos;s stuck. Here&apos;s how to run customer support on a board.</description><pubDate>Wed, 28 Oct 2026 00:00:00 GMT</pubDate><category>kanban</category><category>triage</category><category>workflow</category></item><item><title>How to set up a customer support process for a small team</title><link>https://uplio.io/blog/customer-support-process-small-team/</link><guid isPermaLink="true">https://uplio.io/blog/customer-support-process-small-team/</guid><description>A practical, five-step support process for teams of two to twenty: one entry point, clear statuses, priorities, ownership and a weekly review.</description><pubDate>Wed, 14 Oct 2026 00:00:00 GMT</pubDate><category>support process</category><category>small teams</category></item></channel></rss>