Practical guides on customer support for small teams.
What help desk solutions do, the four main types, and a checklist for finding the best help desk software for your team, from shared inboxes to IT service desks.
· 3min read
Uplio is a simple customer support ticketing tool by Blabigo: a hosted form, a kanban board, email updates and a REST API. Here's what it does and who it's for.
· 2min read
The best Zendesk alternatives for small businesses, compared: Uplio, Freshdesk, Help Scout, Intercom and Zendesk itself. Features, trade-offs and who each fits.
· 4min read
Turn bug reports, failed payments and in-app feedback into support tickets automatically. A step-by-step guide with curl and JavaScript examples.
· 2min read
Inboxes hide work. A kanban board shows what's waiting, what's moving and what's stuck. Here's how to run customer support on a board.
· 2min read
A practical, five-step support process for teams of two to twenty: one entry point, clear statuses, priorities, ownership and a weekly review.
· 3min read
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